(last updated: 2 November 2018)
What information do we collect?
The Company collects the following information from Users through the Site at the time of the application or during the course of the registration to set up an account to use our Services.
1) Personal information provided by Users at the time or during the course of application for or registration to set up an account to use the Services, includes your name, surname, username, password, age, address, email address, telephone number, nationality, country of residence, date of birth, photographs, the identification number on the national ID card or passport number, the laser code on the national ID card, bank account information, credit card numbers (if applicable), transaction history, trading data, financial status, source of income, and other information as set out in the application form for registration or as requested by the Company for the purpose of registration and/or application, or as required by law.
2) The Company may also collect information when a User uses the Services, including: (1) details of requests, orders, transactions, and any other acts performed by User through our Site (including any information, evidence or documents you provide us, such as trading orders, transaction information, amount and/or time stamp); (2) device information, information of your activity and interactions with the Site (such as IP address, type of browser, your activities on the Site); (3) communications and interactions between you and the Company both online and offline (such as when you attend our events, fill in any survey, file a complaint, or contact customer service); and (4) general usage data (such as public posts, if applicable).
How do we use and disclose the information we collect?
1) The Company may use information collected from User for the following purposes:
to verify User's identity, User's intention to register for and/or use
our Services, and User's eligibility to use the Services;
to conduct know-your-customer (KYC), customer due diligence (CDD),
suitability tests and other relevant processes in order to comply with
applicable laws and regulations in Thailand and relevant foreign
to process the User's requests, orders, inquiries, and/or complaints;
to provide service communications and customer service;
to initiate, prosecute or defend potential legal claims;
to resolve disputes, collect fees, and/or troubleshoot problems;
to customize, measure, develop, and improve the content and layout of
our Site and/or our Services;
to ensure network and information security and to enhance the
protection of User's privacy;
to notify you of new opportunities, special events and/or offers;
to analyze Services use log, access frequency, and statistics on the
use of the Services, and to offer you tailor-made Services; and
for other purposes as required and/or permitted by applicable laws and
regulations, or required by relevant authorities or court orders.
2) The Company may disclose and/or transfer information collected from User, within Thailand and/or overseas, to:
any of its affiliates, service providers, and/or third parties who are
working in connection with the Company to perform functions and/or
provide Services, process the information on the Company's behalf, and
in order to accomplish any purpose related to the purposes stated in 1)
any government agencies, authorities, regulators, and courts, all in
accordance with applicable laws.
What rights do you have?
You are entitled to:
request access to your personal information kept under our
responsibility, or request that we disclose how the personal
information was obtained if it was obtained without your consent;
request that we delete, destroy, temporarily suspend or restrict the
use of your personal information, or convert it into information that
cannot be used to identify who you are (this right only pertains to
instances when we fail to comply with the obligations under applicable
Thai data protection laws and regulations);
request that we make your personal information accurate, up-to-date,
complete, and not misleading;
be informed, upon your request, how your personal information is being
object to the processing of personal information unless the processing
is necessary for the performance of a task carried out for reasons of
public interest; and
not be subject to a decision based solely on an automated process if
such decision adversely affects your legal rights.
How secure is your personal information?
The Company has taken steps to implement appropriate security measures to prevent unauthorized or illegitimate access, use, alteration, modification, loss or disclosure of your personal information, e.g. encryption or back-up technology.
Data breach notification
In the unlikely event of a data breach, the Company will notify you of the breach without delay.
International transfer of personal information
The Company may transfer your personal information outside of Thailand. By clicking the "I Agree" button prior to using our Services, it means that you have read, understood, agreed, and consented to the personal information you provide being transferred to, used, stored, and/or processed within Thailand, or other countries, the laws of which may or may not ensure the same level of data protection as in Thailand or your country of residence.
How to contact us
Bitazza Company Limited is the provider of the Site and Services.
Bitazza Support Teamhello@bitazza.com