9. General service terms
9.1 General obligations of Bitazza.
1. Bitazza shall use all reasonable endeavors to provide the Services in a continuous and stable manner.
3. Bitazza shall use its commercially reasonable endeavors to handle all genuine complaints from User's in a fair and equitable manner.
9.2 Conditions and restrictions
(a) Bitazza may, at any time and in its sole discretion, refuse any transfer request, order or other transaction requests submitted via the Services, impose limits on the amounts of transfers or trades that can be completed on a daily or other periodic basis or impose any other conditions or restrictions upon the usage of the Services, without prior notice. For example, Bitazza may: (a) limit the number of open orders that the User can establish via the Services; (b) restrict transaction requests from certain locations; or (c) restrict withdrawals or trading if there is a reasonable suspicion of fraud, diminished capacity, inappropriate activity, or if Bitazza receives reasonable notice that the ownership of some or all of the Tokens in the Account is in dispute.
(b) Bitazza may restrict Users from logging on to the User's Account if it deems appropriate, including without limitation under any of the following circumstances:
(i) if the User enters wrong passwords successively;
(ii) if the User's Account has been hacked, stolen, disclosed to or used by a third party or compromised in any other ways or Bitazza has a suspicion that such event has occurred;
(iii) if the User's Account is being used for fraudulent or illegal activities or Bitazza has a suspicion that it is being so used; or
(iiii) any other reasons as set out in the Internal Policy.
(c) Bitazza may limit the Users’ deposit and withdrawal of Fiat Currency or Cryptocurrency if it deems appropriate, including without limitation under any of the following circumstances:
1. if the User’s name is different from the name of the depositor;
2. if the first withdrawal amount after acquiring membership is excessively high;
3. if it is in accordance with its Internal Policy;
4. if required by Applicable Law; or
5. if there is a suspicion of any money laundering or financing of terrorism or proliferation of weapons of mass destruction.
(d) Any other terms and details of limitation on the use of the Services under this section shall be specified by Bitazza in its Internal Policy and User Guide.
(e) If Bitazza limits the use of the Services under this section or terminates the User Agreement, Bitazza shall, subject to Applicable Law or unless otherwise provided in other provisions of the User Agreement, notify User in the manner as prescribed in section 15 below.
(f) Users may raise an objection to the limitation on the use of the Services under this section being in accordance with the procedure prescribed by Bitazza. If Bitazza considers, in its sole and absolute discretion, such an objection to be justified and that there is no longer any concern resulting in the limitation or suspension in the first place, Bitazza may resume allowing the User to use the Services.
9.3 Accuracy of information
User agrees to provide any information required by any screen displayed within the Services. The User represents and warrants that all information the User provides via the Services is accurate, true, and complete.
9.4 Support for Tokens
Bitazza retains the right, in its sole discretion, to determine whether to support transfer, storage or trading of any Tokens using the Services, and may discontinue or terminate any support for any Tokens at any time for any or no reason. Unless otherwise required by Applicable Law or law enforcement, Bitazza will make reasonable efforts to notify the User of its decision to cease to support a Token. If Bitazza ceases to support transfer or storage of a particular Token using the Services, Bitazza will use commercially reasonable efforts to notify the User at least 14 days in advance so as to afford the User an opportunity to transfer the affected Tokens from the User's Hosted Wallet to an Outside Cryptocurrency Address. If the User does not transfer the affected Token out of its Hosted Wallet prior to cessation of support for the Tokens by Bitazza, the Tokens may be lost due to the User's inability to access, transfer or otherwise control the Tokens. Bitazza will not be liable to the User for any Losses related to its decision to cease any support for any Token.
9.5 AML/KYC compliance
Bitazza maintains an internal anti-money laundering and know your client compliance program ("AML/KYC Program"). The AML/KYC Program is a risk-based program founded on requirements of the Anti-Money Laundering Office (AMLO). This AML/KYC Program may be updated from time-to-time, including the procedures that Bitazza uses to verify the User's identity.
9.6 Error correction attempts
Bitazza may, at its option and discretion, attempt to correct, reverse or cancel any order, trade, transfer or transaction with respect to which Bitazza has discovered that there has been an error, whether the error was made by the User, Bitazza or a third party. The User hereby authorizes Bitazza to attempt any correction, reversal or cancellation described in the preceding sentence. Bitazza provides no guarantee or warranty that any such attempt will be successful and will not have any responsibility or liability for the error or any correction attempt.
After the attempt to correct, reverse, or cancel any order, trading, transfer, or transaction described in the preceding sentence, if it results in the User being responsible for the payment of debts and/or liabilities of the the User, without notice to the User, the User hereby authorizes Bitazza to deduct that debts and/or liabilities from Fiat Currency or Cryptocurrency in User’s Bitazza Account. If the deduction is not sufficient for the payment of debts and/or liabilities of the User, the User is liable to immediately repay until Bitazza fully receives that debts and/or liabilities.
9.7 Property disputes
If Bitazza receives notice that any Tokens held in the Hosted Wallet are alleged to have been stolen or otherwise are not lawfully possessed by the User, Bitazza may, but has no obligation to, place an administrative hold on the affected Tokens or the User's Hosted Wallet. If Bitazza does place an administrative hold on some or all of the User's Tokens, Bitazza may continue the hold until the dispute has been resolved and evidence of the resolution acceptable to Bitazza has been provided to Bitazza in a form acceptable to Bitazza. Bitazza will not involve itself in any such dispute or the resolution of the dispute. The User agrees that Bitazza will have no liability or responsibility for any hold, or for the User's inability to withdraw Tokens or execute trades during the period of any hold.
9.8 Unacceptable use or conduct
(a) User shall not:
(i) violate any law, regulation, contract, intellectual property or other third-party right, or commit a tort while using the Services;
(ii) use the Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other Users from fully enjoying the Services, or that could damage, disable, overburden, or impair the functioning of the Services in any manner;
(iii) use the Services to pay for, support, or otherwise engage in any illegal gambling activities, fraud, money-laundering, or terrorist activities, or other illegal activities;
(iiii) use any robot, spider, crawler, scraper, or other automated means or interface not provided by Bitazza to access the Services or to extract data;
(v) use or attempt to use another User’s account without authorization;
(vi) steal or attempt to steal information of any other Users or persons;
(vii) attempt to circumvent any content filtering techniques Bitazza employs, or attempt to access any service or area of the Services that Users are not authorized to access;
(viii) introduce to the Services any malware, virus, trojans, worms, logic bombs, or other harmful materials;
(ix) develop any third-party applications that interact with our Services without our prior written consent, or unless otherwise agreed;
(x). engage in any conduct, act or behavior that may damage the reputation of Bitazza or any third party or disrupt any of their operations;
(xi). act as agent or nominee on behalf of any third party in using the User's Account;
(xii) provide false, inaccurate, or misleading information;
(xiii) post content or communications that are, in Bitazza's sole discretion, libelous, defamatory, profane, obscene, pornographic, sexually explicit, indecent, lewd, vulgar, suggestive, harassing, hateful, threatening, offensive, discriminatory, bigoted, abusive, inflammatory, fraudulent, deceptive or otherwise objectionable;
(xiv) post content containing unsolicited promotions, political campaigning, or commercial messages (SPAM) or any chain messages or User content designed to deceive or trick the Users of the Service;
(xv) post content containing private information of any third party including, but not limited to, addresses, phone numbers, email addresses, ID numbers and credit card numbers;
(xvi) collect the Personal Information or other Account-related information or confidential information, of another User or third party;
(xvii) engage in any conduct, acts or behavior that is intended to or that may create a false or misleading appearance of any active trading in any Tokens or with respect to the market for or price of Tokens;
(xviii) employ any device, scheme or artifice to defraud, engage in any act, practice or course of business that operates as fraud or deception or is likely to operate as a fraud or deception upon any person, or make any statement known to be false in a material particular;
(xix) conduct any other illegal, fraudulent, deceptive or manipulative acts; or
(xx) encourage or induce any third party to engage in any of the activities prohibited under this section.
(b) User shall comply with the User Agreement and all Applicable Law related to the User's trading activities and other use of the Services, including without limitation any reporting obligations and payment of all applicable taxes. The User will determine what, if any, taxes apply to the trades and any other transactions the User executes via the Services, and it is the User's responsibility to report and remit the correct tax to the appropriate tax authority. The User shall proceed with any action in good faith as an ordinary investor would normally act, shall not harm the trading system in any respect and shall not exploit unusual circumstances or deficiency of the system for the benefits of the User or any third party.
9.9 Bitazza shall have an absolute right to forfeit all or any amount of BTZ provided by Bitazza to the User or freeze the Account of the User, without any prior notice or liability for any losses or damages to the User, if;
(i) Bitazza suspects or perceives that the User holding BTZ conducts any activities which may; a.) cause any fraudulent or illegal activity under the law of any jurisdiction; b.) may affect the price or value of BTZ or the market of BTZ in a harmful manner; c.) violate any provisions in this Term of use; or
(ii) Bitazza, at its sole discretion, considers that it is appropriate to forfeit any amount of BTZ provided to the User or freeze the Account of the User to protect Bitazza’s interest, for any reason. This Section 9.9 will apply to those BTZ in which the User has earned from Bitazza without any charges (BTZ giveaway campaign), and will not apply to any BTZ in which the User has purchased from any digital assets trading platform. For the avoidance of doubt, “BTZ” means the digital token created by Bitazza’s group company for use within the Bitazza ecosystem, in which the User may earn such token by i.) participating in any campaign provided by Bitazza; or ii.) by purchasing or trading from any digital assets trading platform where the BTZ is available to trade.